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Help centre/You and your account

In this guide

  • Your profile
  • Emails and notifications
  • If you are under 18
  • Certificates and your member ID
  • Roles: who can do what
  • For teachers and admins

All guides

  • Getting started
  • Taking mock tests
  • Open exams and the Live Series
  • Holding a test for your class
  • Questions and vaults
  • Running an open exam
  • Courses and learning paths
  • Problems, labs and notes
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  • Classes
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  • Community and the blog
  • Dashboard, badges and leaderboard
  • Your account and plans

Your account and plans

Profile, emails, students under 18, certificates, plans, and who can do what on the site.

In this guide (6)
  • Your profile
  • Emails and notifications
  • If you are under 18
  • Certificates and your member ID
  • Roles: who can do what
  • For teachers and admins

Your profile

Change your name, bio and picture from Profile in the account menu. When you choose a photo, drag and zoom it to pick the part that shows in the circle. Under Edit Profile you also choose your subjects.

Emails and notifications

Everything shows as a notice in the bell on the site. We also email what is time-sensitive: a live class starting, exam reminders and results, certificates, a decision on a join request, and decisions about your content.

Turn emails off from your Profile page; the notices on the site stay. Notices about your account itself, such as a change to your role, are always emailed. Every email ends with links to the Terms, the Privacy Policy, the Refund Policy and Help.

If you are under 18

Before a parent approvesAfter
Learn, practise, take tests and examsYesYes
Post, comment, publishNoYes
Name shown to othersFirst name or a nicknameFirst name or a nickname
Profile photo and bioNoNo

  • Learn, practise, take tests and exams

    Before a parent approves
    Yes
    After
    Yes

  • Post, comment, publish

    Before a parent approves
    No
    After
    Yes

  • Name shown to others

    Before a parent approves
    First name or a nickname
    After
    First name or a nickname

  • Profile photo and bio

    Before a parent approves
    No
    After
    No

We ask for your date of birth when you sign up, and a parent or guardian approves the account by email. On your 18th birthday these limits lift by themselves. If you have not confirmed your age, a reminder shows on your dashboard with a link to do it.

Certificates and your member ID

Every certificate on the site (exams, class tests, learning paths and classes) carries a number and a QR code. Scanning it opens the certificate on StemPy Lab, so anyone can see it is genuine. Anyone can also type the number on Certificates, where your own are listed to open or print again. A certificate is permanent: it stays even if the class, path or exam is later removed.

Under Edit Profile, Name on your certificates sets the full name to print (an under-18 profile shows only a first name, so give your full name there). It is also asked the first time you register for an exam or join a Live Series. The same card shows your member ID, like SP-48K7QX. It never changes, it is printed on your certificates, and teachers see it beside your name, so two students with the same name are told apart.

Roles: who can do what

RoleCanHow you get it
StudentEverything for learning, practice, classes, groups and the community.Everyone starts here
TeacherAll of that, plus the Teacher Studio: classes, courses, tests, exams.Set up by an admin
ModeratorReviews reports and acts on them.Set up by an admin
AdminRuns the site: users, topics, settings and moderation.Set up by the site owner

  • Student

    Can
    Everything for learning, practice, classes, groups and the community.
    How you get it
    Everyone starts here

  • Teacher

    Can
    All of that, plus the Teacher Studio: classes, courses, tests, exams.
    How you get it
    Set up by an admin

  • Moderator

    Can
    Reviews reports and acts on them.
    How you get it
    Set up by an admin

  • Admin

    Can
    Runs the site: users, topics, settings and moderation.
    How you get it
    Set up by the site owner

A teacher can lock their own content Private: usable only in their own classes and courses, invisible to search and to other teachers.

For teachers and adminsFor teachers

  • Two views of the Teacher Studio. At the top of its menu, Exams keeps only what running exams and class tests needs (with an exam desk as the home page); Everything shows every tool. The choice is remembered.
  • The admin menu is grouped by task, with what is waiting for you first, and a Find a page box at the top that searches every admin page.
  • Side panel. Open a course, problem, test or note from the admin panel or Teacher Studio and the same menu stays beside it, so the next item is one click away. Hide panel turns it off.
  • Bulk Import loads problems and questions from a file. See Bulk Import.
  • Admins and complaints. An admin can open any class read-only. Candidates finds anyone by member ID, email or name; Grievances lists unanswered appeals and attempts held for three days without review. When a teacher or organiser does not act, an admin can, but each action asks for a written reason, kept in the Audit Log.
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