The heights of the adult women in a made-up town are mound-shaped, with mean 165 cm and standard…

Step 1. 153 to 177 cm. These are $z = -2$ and $z = 2$. About $95\%$.

Step 2. Taller than 171 cm. That is $z > 1$. About $68\%$ lie within 1 SD, so $32\%$ lie outside, half of them above: about $16\%$.

Step 3. Shorter than 147 cm. That is $z < -3$. About $99.7\%$ lie within 3 SDs, so $0.3\%$ lie outside, half of them below: about $0.15\%$.